Terms & Conditions

Please note that relevant terms and conditions will apply to bookings and the purchase of services via the website or by other means.

The provider is The South African Nursery Association (SANA).  Registered office:  PO Box 514, Halfway House, South Africa, 1685


1. Introductory Provisions:

These Terms and Conditions of the provider govern the process of concluding the contract tan the reciprocal rights and obligations of the parties arising from a provision of accompanying services for participants of the International Garden Centre Association (IGCA) Congress, South Africa from 18 – 23 October 2020 and the provider.

These Terms and Conditions, as well as the Congress and Services, are intended exclusively for Individuals/companies that are members of IGCA through membership of their respective national association (which in turn is a member organisation of IGCA) (the customer) and not for the general public.  The general public are not entitled to use the website to purchase services, but may contact the provider at their address or email address to request an individual offer of the services.

The Provider offers the Services to the Customers as participants of the Congress, consisting mainly of:

  1. Providing accommodation during the Congress
  2. Providing transport within the Congress
  3. Providing food at the Congress

(Hereinafter, Services).  Services may also be provided to Customers by third parties through which the Provider ensures the provision thereof.

The provisions of these Terms and Conditions form an integral part of the Provision of Services Contract (the contract).


2. Conclusion of the Contract

To conclude the Contract within the purchasing process, the Customer shall first select the service which he/she wishes to order and the required range thereof, all according to the provider’s current offer available.

VAT at the prevailing rate is included in the prices. If the South African Government changes the vat rate, levies any new and applicable taxes, SANA reserves the right to charge any additional amount that may be due as a result of the change(s).

The customer should complete all sections required on the booking form.  The information provided is necessary to complete the transaction and to enable SANA to provide the service(s) ordered.  This information will be held securely and not passed to any third party except for when there is a need to do so to provide the service ordered. Customers need to consent to this and do so by agreeing to the terms and conditions.

A summary of the order placed and cost will be provided for the customer to check before payment is processed.  Before making the payment the customer must agree to the terms and conditions contained within his document.

The customer will be directed to the nominated payment gateway/portal to complete the booking, Payment, in full, must be made at the time of the booking.  An official invoice will be issued by SANA within 30 working days.

An acknowledgement of receipt of the booking will be emailed to the address provided after payment has been made.  SANA will review the booking and, once satisfied that terms and conditions required of the purchaser have been met, will issue a booking confirmation to complete the contract.  Usually, this will be within 14 working days, but this cannot be guaranteed.  The contract is not in place until the order is confirmed.

3. Other provisions

Any additional requests for changes or cancellation of an order may be sent by the customer to the provider at marketing@sana.co.za.  However, the provider is not obliged to comply with such requests.  Costs incurred by a customer for any means of communication related to the conclusion of the contract shall be borne by the Customer.

By sending the order (booking), the Customer grants the Provider his/her consent to the processing of his/her personal data, which he/she completes for the purpose of making the order, according to the provisions of the POPI Act (Protection of Personal Information Act). The data will be processed solely for the purposes of performance of the contract and provision of the services, and only for the purpose of providing the services will the provider transmit the data to third parties but only to such third parties which ensure provision of the services for the provider.  The customer is entitled to withdraw consent to the processing of personal data at any time by a registered letter or an email with guaranteed electronic signature sent to the registered address of the provider.

The Contract shall be governed by and construed in accordance with the Laws of South Africa.   Unless any alternative dispute resolution procedure is agreed between the provider and customer, they agree to submit to the exclusive jurisdiction to the courts of South Africa in respect of any dispute arising out of or under this Contract.


4. Cancellation Policy

Full payment must be made when placing the order or booking.  All transactions will be made in South African Rands (ZAR).  If the customer chooses to cancel, for whatever reason, the following will apply and the amount indicated below withheld from any refund due:

Cancellation Fees:

Before 31 May 2020            :           R7 500

From 1 June – 30 June        :           50% of total registration fee

After 30 June                      :           100% of total registration fee

Changing the name of the person registered to attend is free before 31 July 2020 (i.e. if you inform the provider of the details of a substitute delegate, the above cancellation fees do not apply); after this date, the registered name cannot be changed and a refund cannot be given.

If you make any accommodation booking independently, and /or outside of the dates of the Congress, you are responsible for cancelling this separately.  SANA does not take responsibility for any financial penalties you may incur.

All delegates are responsible for checking visa entry requirements for South Africa; we strongly recommend you check on a regular basis for any change for the entry formalities in South Africa. For more information, we recommend that you visit xxxxxx

If a delegate books a place and is subsequently unable to obtain the necessary Visa, the about cancellation fees will apply.

We recommend that delegates consider appropriate insurance cover to cover ravel and costs incurred if the Congress is cancelled.  SANA will not be liable for the cost of the Congress or any other costs incurred by delegates as a result of cancellation due to reasons outside the control of SANA.